🐝
Buzz · Speaking Gym
Welcome to your gym

Small steps. Real sentences.
A coach who knows your name.

Start Here → Been here before? Enter your gym →
A
Hola, Ana
Hotel Front Desk · Day 6 of your gym
What do you need today?  🔍
🔔

Today's Gym — 15 minutes

A guest is arriving. Practise it before your shift.  Watch · Say it · Record it · Hear yourself

Start
Your moments
Arriving
Level 1Level 2Level 3
Welcome
Say hello, kindly
Asking
Level 1Level 2Level 3
Their needs
Ask, listen, confirm
Something's wrong
Level 1Level 2Level 3
Solve it
Stay calm, fix it
Saying goodbye
Level 1Level 2Level 3
Close
Checkout, with a smile
Pick up where you left off
Phone calls
Booster of the week
Difficult people
Next booster circle
My Vault
Your words this week

reservation · available · comfortable

2 minutes a day, with Maggie's mini-clips

Hear Maggie · Then record you
Home  ·  My Gym  ·  My Vault  ·  More
❙❙

Welcome to your gym

I'm Maggie. Before anything else, let's do ONE tiny thing together — it takes about 2 minutes, and there's no test at the end. Promise.
STEP 1 OF 3

Watch — this is your front desk

Sixty seconds. Just watch, and imagine it's your shift.

▶
Maggie's welcome video
Hotel Front Desk · 60 seconds
STEP 2 OF 3

Choose YOUR sentence

Here is the secret of this gym: there is no one "right" sentence. Read these four, hear me say them, and tap the one that feels most like YOU. That one becomes yours — you'll keep it, and we'll just change the situations around it.

"Good afternoon, welcome! How may I help you today?" 🔊 Audio
"Welcome! How can I help you today?" 🔊 Audio
"Hello, welcome to our hotel. What can I do for you today?" 🔊 Audio
"Hi, welcome in! Are you checking in with us today?" 🔊 Audio

Say your chosen one out loud once. Yes, out loud — that's the whole gym.

You can switch any time — nothing is locked, and you can practise more than one. But here's the gym secret: keep ONE favourite for a few days. Same sentence, new situations — that's how it becomes automatic, and that's how you level up.

STEP 3 OF 3

Record yourself — just once

Press record, say YOUR sentence, press stop, and listen to yourself. Nobody hears this but you. Hearing yourself is how the magic happens.

Your sentence: "Good afternoon, welcome! How may I help you today?"
I did my first rep — take me to my gym
That's it. Tomorrow, the gym gives you one small practice. That's how this works — little reps, every day.
← My gym
MODULE 1 · HOTEL FRONT DESK

Professional Greeting

Pick a mini lesson. One at a time — that's it.
▶
MINI LESSON 1
The first hello
Guests walk in · 3 min
▶
MINI LESSON 2
Asking for the ID, kindly
At the desk · 2 min
▶
MINI LESSON 3
While you check the computer
At the desk · 2 min
▶
MINI LESSON 4
Handing over the key card
Good news · 2 min
▶
MINI LESSON 5
Breakfast & the little details
One last kindness · 2 min
▶
MINI LESSON 6
The late-night arrival
Night shift · 3 min
▶
MINI LESSON 7
The walk-in guest
No reservation · 3 min
▶
MINI LESSON 8
The whole family arrives
Kids & suitcases · 3 min
▶
MINI LESSON 9
The returning guest
You remember them · 2 min
▶
MINI LESSON 10
When you're busy with someone else
The 3-second rule · 3 min
← All greeting lessons
MODULE 1 · MINI LESSON 1

The first hello

Guests walk in with their suitcases. Speak first, smile first.
Your front desk — this is you, on your best day
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 1
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All greeting lessons
MODULE 1 · MINI LESSON 2

Asking for the ID, kindly

Asking for documents can feel cold. A smile and a "please" keep it warm.
Your front desk — kind, never cold
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 2
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All greeting lessons
MODULE 1 · MINI LESSON 3

While you check the computer

Silence at the computer is where guests feel ignored again. Keep talking while you check.
Your hands, working. Your voice, with them.
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 3
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All greeting lessons
MODULE 1 · MINI LESSON 4

Handing over the key card

This is the sentence they have travelled all day to hear. Say it like good news.
Your front desk — good news, delivered warm
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 4
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All greeting lessons
MODULE 1 · MINI LESSON 5

Breakfast & the little details

One helpful detail, offered before they ask, is the difference between a desk and a welcome.
Your front desk — the little details
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 5
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All greeting lessons
MODULE 1 · MINI LESSON 6

The late-night arrival

At 2 a.m. your guest is exhausted. Slow, soft, simple wins.
Your front desk — the quiet hours
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 6
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All greeting lessons
MODULE 1 · MINI LESSON 7

The walk-in guest

No reservation, hopeful eyes. First: check. Never start with "no".
Your front desk — let us see what we can do
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 7
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All greeting lessons
MODULE 1 · MINI LESSON 8

The whole family arrives

Kids, suitcases, noise, joy. Welcome the children too — parents notice.
Your front desk — everyone is welcome
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 8
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All greeting lessons
MODULE 1 · MINI LESSON 9

The returning guest

They came back. Remembering one detail makes them yours for life.
Your front desk — you remember them
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 9
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All greeting lessons
MODULE 1 · MINI LESSON 10

When you're busy with someone else

A guest arrives while you are helping another. Three seconds of eye contact saves the wait.
Your front desk — nobody waits invisible
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 10
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← My gym
MODULE 2 · HOTEL FRONT DESK

Finding Out Their Needs

Pick a mini lesson. One at a time — that's it.
▶
MINI LESSON 1
Is my room ready?
Early birds · 3 min
▶
MINI LESSON 2
Quiet room, high floor
Preferences · 2 min
▶
MINI LESSON 3
What time is breakfast?
Everyday questions · 2 min
▶
MINI LESSON 4
Extra towels, extra pillows
Little requests · 2 min
▶
MINI LESSON 5
A cot, a cake, flowers
Special requests · 3 min
▶
MINI LESSON 6
When you don't understand
Say it again, kindly · 3 min
▶
MINI LESSON 7
Wi-Fi, parking & money
No surprises · 3 min
▶
MINI LESSON 8
Can I see the room first?
Showing the room · 3 min
▶
MINI LESSON 9
Late checkout, early starts
Time requests · 3 min
▶
MINI LESSON 10
The long list
Confirm it all back · 3 min
← All needs lessons
MODULE 2 · MINI LESSON 1

Is my room ready?

They arrived at 11; check-in is at 3. Never open with the clock — open with what you CAN do.
Your front desk — good news first
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 1
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All needs lessons
MODULE 2 · MINI LESSON 2

Quiet room, high floor

A guest tells you how they sleep. Repeat it back — that is how they know you heard.
Your front desk — you listen, you remember
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 2
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All needs lessons
MODULE 2 · MINI LESSON 3

What time is breakfast?

Guests ask the same ten questions every day. Answer warm, answer fully — never just the hour.
Your front desk — every answer, with a smile
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 3
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All needs lessons
MODULE 2 · MINI LESSON 4

Extra towels, extra pillows

Small requests are not small to the guest. "Of course" first — then the time.
Your front desk — of course, right away
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 4
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All needs lessons
MODULE 2 · MINI LESSON 5

A cot, a cake, flowers

Anniversaries, babies, surprises. Say yes carefully — promise only what you can truly do.
Your front desk — small magic, honestly promised
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 5
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All needs lessons
MODULE 2 · MINI LESSON 6

When you don't understand

They spoke fast, or the accent is new. Smile, slow down, check back — never pretend.
Your front desk — let us go slowly, together
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 6
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All needs lessons
MODULE 2 · MINI LESSON 7

Wi-Fi, parking & money

Guests hate surprise charges more than charges. Explain before they ask twice.
Your front desk — no surprises
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 7
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All needs lessons
MODULE 2 · MINI LESSON 8

Can I see the room first?

Some guests need to see it to say yes. Offer the choice — two options beat one demand.
Your front desk — let me show you
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 8
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All needs lessons
MODULE 2 · MINI LESSON 9

Late checkout, early starts

Time requests are really sleep requests. Check first, offer the closest yes.
Your front desk — let us look at the time together
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 9
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All needs lessons
MODULE 2 · MINI LESSON 10

The long list

Five needs in one breath. Write, repeat back, confirm — the list is the kindness.
Your front desk — I have it all written down
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 10
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← My gym
MODULE 3 · HOTEL FRONT DESK

Solving Problems

Pick a mini lesson. One at a time — that's it.
▶
MINI LESSON 1
The room isn't ready
Delays · 3 min
▶
MINI LESSON 2
The key card won't work
Again?! · 2 min
▶
MINI LESSON 3
Noisy room, broken air-con
Can't sleep · 3 min
▶
MINI LESSON 4
A mistake in the bill
Money questions · 3 min
▶
MINI LESSON 5
We don't have your room
The hardest one · 4 min
▶
MINI LESSON 6
The angry guest
Voices rising · 3 min
▶
MINI LESSON 7
Pass it like a pro
Handovers · 3 min
▶
MINI LESSON 8
Something is broken
Maintenance · 2 min
▶
MINI LESSON 9
They lost something
Lost & found · 3 min
▶
MINI LESSON 10
When you must say no
No, with a yes · 3 min
← All problem lessons
MODULE 3 · MINI LESSON 1

The room isn't ready

A delay feels endless in silence. Name the wait, give a time, stay with them.
Your front desk — sorry, with a plan
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 1
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All problem lessons
MODULE 3 · MINI LESSON 2

The key card won't work

It is the third trip back to the desk that makes them angry. Fix it once — and check it works.
Your front desk — fixed once, fixed properly
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 2
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All problem lessons
MODULE 3 · MINI LESSON 3

Noisy room, broken air-con

They paid to sleep. Believe them first — never argue with a complaint.
Your front desk — sleep is sacred
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 3
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All problem lessons
MODULE 3 · MINI LESSON 4

A mistake in the bill

Money mistakes feel like cheating, even when they are typos. Look together, line by line.
Your front desk — every line, together
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 4
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All problem lessons
MODULE 3 · MINI LESSON 5

We don't have your room

The worst sentence in hospitality. Your job: a better plan, not an apology alone.
Your front desk — honest, with a plan
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 5
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All problem lessons
MODULE 3 · MINI LESSON 6

The angry guest

An angry guest is a scared guest, louder. Listen first. Solutions second. Never match their volume.
Your front desk — calm is contagious
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 6
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All problem lessons
MODULE 3 · MINI LESSON 7

Pass it like a pro

Guests do not care whose job it is. Own it first — then hand it over like a baton.
Your front desk — the baton, not the burden
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 7
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All problem lessons
MODULE 3 · MINI LESSON 8

Something is broken

Broken things happen. What guests remember is the follow-up, not the fault.
Your front desk — fixed, tested, confirmed
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 8
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All problem lessons
MODULE 3 · MINI LESSON 9

They lost something

It is never "just a charger". To them it is the trip, the photos, the money.
Your front desk — we search like it matters
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 9
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All problem lessons
MODULE 3 · MINI LESSON 10

When you must say no

"No" ends conversations. "No — but here is what I CAN do" saves them.
Your front desk — no, with a yes inside
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 10
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← My gym
MODULE 4 · HOTEL FRONT DESK

Saying Goodbye

Pick a mini lesson. One at a time — that's it.
▶
MINI LESSON 1
The normal checkout
How was your stay? · 2 min
▶
MINI LESSON 2
Paying the bill
Card, cash, split · 2 min
▶
MINI LESSON 3
The hold on your card
Released, explained · 3 min
▶
MINI LESSON 4
The surprise late charge
At goodbye · 3 min
▶
MINI LESSON 5
I didn't take that
Minibar · 2 min
▶
MINI LESSON 6
An invoice for my company
Paperwork · 3 min
▶
MINI LESSON 7
Bags until the flight
Last day · 2 min
▶
MINI LESSON 8
Taxi & the road out
Directions · 2 min
▶
MINI LESSON 9
Asking for a review
Kindly · 2 min
▶
MINI LESSON 10
The warm farewell
Come back soon · 2 min
← All goodbye lessons
MODULE 4 · MINI LESSON 1

The normal checkout

The last two minutes are what they write about. Never rush the goodbye.
Your front desk — the last two minutes matter
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 1
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All goodbye lessons
MODULE 4 · MINI LESSON 2

Paying the bill

Checkout is money plus goodbye at once. Slow hands, warm voice, eyes on them — not the screen.
Your front desk — clear numbers, warm voice
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 2
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All goodbye lessons
MODULE 4 · MINI LESSON 3

The hold on your card

A "pending" charge can scare a guest for a week. Explain the hold before they discover it alone.
Your front desk — no ghost charges
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 3
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All goodbye lessons
MODULE 4 · MINI LESSON 4

The surprise late charge

A surprise charge at goodbye poisons the whole stay. Explain, show the rule, find the fair way.
Your front desk — no surprises at goodbye
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 4
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All goodbye lessons
MODULE 4 · MINI LESSON 5

I didn't take that

Small charge, big feeling. Believe first — the minibar list is not a court.
Your front desk — believe first
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 5
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All goodbye lessons
MODULE 4 · MINI LESSON 6

An invoice for my company

A guest who needs an invoice needs it right, not fast. Names and numbers, letter by letter.
Your front desk — every letter right
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 6
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All goodbye lessons
MODULE 4 · MINI LESSON 7

Bags until the flight

Checkout at 12, flight at 8. The hours between are a gift you can give.
Your front desk — your guest until the taxi
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 7
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All goodbye lessons
MODULE 4 · MINI LESSON 8

Taxi & the road out

The last service is the road out. Right taxi, right time, no stress.
Your front desk — the road out, sorted
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 8
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All goodbye lessons
MODULE 4 · MINI LESSON 9

Asking for a review

Reviews are written by guests who felt something. Ask at the happy moment — never beg.
Your front desk — honest words, kindly asked
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 9
Done ✓
Like this anchor? Record it. Not yours? Just go Back.
← All goodbye lessons
MODULE 4 · MINI LESSON 10

The warm farewell

Goodbye is a door, not a wall. Leave it open, warm, with their name in it.
Your front desk — a door, not a wall
TRY IT AT:
Tap a card — it opens on its own page.
YOUR SENTENCE · MINI LESSON 10
Done ✓
Like this anchor? Record it. Not yours? Just go Back.

Volunteer in your Community

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← My gym
Hotel Front Desk · Keyword Cheat Sheet
The 40 words that run your shift
Screenshot this to your phone. Every word lives inside a lesson in your gym — hear it, say it, make it yours.
1 · They arrive10 words
check-in
registrar la llegada
"Let's check you in."
reservation
la reserva
"Do you have a reservation with us?"
ID / passport
el documento
"May I have your ID, please?"
key card
la tarjeta llave
"Here is your key card."
room number
el número de habitación
"Your room number is 412."
floor
la planta
"Fourth floor — the lift is on your right."
lift
el ascensor
"The lift is just over there."
walk-in guest
sin reserva
"Welcome! Do you have a reservation?"
luggage
el equipaje
"Shall I help you with your luggage?"
front desk
la recepción
"This way to the front desk."
2 · They ask10 words
quiet room
habitación tranquila
"A quiet room, away from the lift."
high floor
planta alta
"A quiet room on a high floor."
sea view
vista al mar
"A room with a sea view."
twin room
con dos camas
"A twin room for the children."
extra towels
toallas extra
"I'll bring extra towels right away."
baby cot
la cuna
"We can put a cot in your room."
late checkout
salida tardía
"Late checkout until 2 is possible."
Wi-Fi password
la clave del wifi
"The Wi-Fi password is on your card."
parking
el aparcamiento
"Parking is under the hotel."
breakfast time
horario del desayuno
"Breakfast is served from 7 to 10:30."
3 · Something's wrong10 words
complaint
la queja
"I'm sorry to hear that. Let me fix it."
fully booked
completo, sin habitaciones
"I'm sorry, we are fully booked tonight."
upgrade
habitación mejor
"We can upgrade you to a bigger room."
air conditioning
el aire acondicionado
"I'll ask maintenance to check it now."
broken
roto / no funciona
"I'm sorry it's broken. We'll fix it today."
maintenance
mantenimiento
"Maintenance will come in ten minutes."
housekeeping
limpieza / pisos
"Housekeeping will bring it to your room."
lost property
objetos perdidos
"Let me check our lost property for you."
apologise
pedir disculpas
"I truly apologise for this."
manager
el/la gerente
"Let me call my manager for you."
4 · They leave10 words
check-out
registrar la salida
"Are you checking out today?"
bill
la cuenta
"Here is your bill. Take your time."
invoice
la factura
"Of course, an invoice for your company."
hold on the card
la retención / fianza
"It's a hold — it comes back automatically."
charge
el cargo
"Let me explain this charge."
minibar
el minibar
"The minibar charge is from last night."
receipt
el recibo
"Would you like a receipt?"
store your bags
guardar las maletas
"We can store your bags until your flight."
taxi
el taxi
"Shall I call you a taxi?"
review
la reseña
"A review would mean the world to us."
Practise these words out loud, in full sentences — that's the gym way.
English Express · Speaking Gym